Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. We research and write about free spins casinos not on GamStop for UK readers, and most of the messages we receive are about bonus terms, withdrawal problems, or something on the site that looks out of date. Below you will find how to contact us, what we can realistically help with, and what belongs with the casino or a support organisation instead.
How to reach the editorial team
Email is the only channel we run. Write to [email protected] and a member of the team will read it. We aim to reply within two working days, though correction requests that need us to re-check a casino's terms can take longer because someone has to go and verify the current wording.
To get a useful answer first time, include:
- The casino name and the page on thenaturallounge.com you are referring to.
- The exact offer wording you are asking about — free spins counts and wagering multipliers change often.
- Dates, if you are describing something that happened, using UK format (for example 14/09/2026).
- Screenshots of terms pages or emails, where you have them.
Please do not send account numbers, card details, passwords or copies of identity documents. We have no access to any casino account and no reason to hold that information.
What we can help with, and what we cannot
| Bring to us | Take to the casino or elsewhere |
|---|---|
| A bonus term we have described inaccurately or that has since changed | A pending withdrawal or a locked account — only the operator can release funds |
| Questions about how wagering requirements, game contribution or bonus cashout limits work | Identity verification (KYC) or source-of-funds document requests, which go to the casino's verification team |
| Suggestions for casinos or topics to research | Disputes the casino has rejected, which go to the operator's stated complaints or ADR route |
| Press, partnership and advertising enquiries | Gambling harm support, which is better served by the organisations listed further down |
How we make money, and why it does not buy a ranking
Some of the casino links on this site are commercial. If you open an account through one, we may earn a commission at no extra cost to you. That relationship does not decide who appears, what rating they get, or what order they sit in. Positions come from our own editorial assessment, and we publish the drawbacks alongside the offers. If you believe a ranking looks unjustified, say so in an email — we would rather argue it out than leave a bad call standing.
The offers readers ask about most
Free spins packages generate more contact than any other subject, usually because the headline number and the practical value are two different things. Here is what we tell readers who write in about the three most-queried operators on our list of researched non GamStop casinos.
Betmica
Betmica sits at the top of our list and rates 10.0 editorially, largely because its advertised welcome offer — 570% up to £5,700 plus 270 free spins — is stated in pounds rather than converted from euros, which matters if you are funding a GBP account with a UK debit card. Readers contact us mostly to ask how the spins are released. Check the operator's current terms for whether they drip over several days, which slots they are locked to, and what the winnings cap is. The limitation worth stating plainly: a percentage that large is tied to a matching deposit commitment, and a bonus of that size carries wagering you are unlikely to clear casually. Treat the ceiling as marketing, not a target.
Kikibet
Kikibet, rated 9.9, advertises 350% up to £5,555 and 300 free spins. It comes up in our inbox because the spin count is high relative to the match percentage, which suits players more interested in slot sessions than in a big balance. Our caveat is the same one we give everyone: 300 spins at a low per-spin stake value is worth far less than the number suggests, and any winnings will sit under a cashout limit until wagering is met. Verify the spin value and expiry window before depositing.
Betninja
Betninja also rates 9.9 and takes a different route — a flat £1,000 bonus with 100 free spins for new players, rather than a stacked percentage. We include it because readers repeatedly ask for something simpler to read, and a fixed amount is easier to compare against wagering than a multi-tier package. The trade-off is obvious: less headline value than the larger packages here, and the same requirement to check minimum qualifying deposit and game contribution rates before you commit.
The other operators on our list — WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin — are covered in the same way. Note that several advertise in euros or dollars, which means currency conversion on a GBP card and a margin you will not see quoted anywhere.
Payments and withdrawals: what to tell us, and what to ask the casino
We cannot move money. What we can do is help you read the terms. Casinos outside the GamStop scheme typically support debit cards, bank transfers, e-wallets and, at some sites, cryptocurrency; PayPal is rarely available at offshore operators, so verify it on the cashier page rather than assuming. Before you write to us about a payment problem, check these yourself:
- Minimum deposit and minimum withdrawal — they are often different figures, and a small win can fall below the withdrawal floor.
- Currency — if the account is in euros, your bank applies a conversion rate on the way in and out.
- Fees — some methods carry a processing charge; card withdrawals are frequently slower than e-wallets.
- Withdrawal limits — daily, weekly and monthly caps are common, and they apply to jackpot wins too.
- Verification status — most delays trace back to incomplete KYC or an unanswered source-of-funds request.
If you have done all five and the casino still will not respond, tell us. We log those reports and they feed into whether an operator stays on our lists.
Games and betting queries we can answer
Enquiries cluster around a few areas: slots, including volatility and published RTP figures; progressive jackpots and whether bonus funds qualify; and live dealer tables — blackjack, roulette and baccarat — which usually contribute little or nothing towards wagering requirements. That last point catches people out more than any other, so ask before you play if you are clearing a bonus.
Most of these operators also run a sportsbook alongside the casino, which is a different product with its own rules. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports betting are common, and sports free bets normally carry minimum qualifying odds — 1.50 decimal is typical, though it varies. Where the casino and sportsbook share a wallet, a casino bonus may restrict sports betting until wagering is complete. We are happy to explain how any of that works; we cannot tell you what to bet on.
Regulation, eligibility and the limits of what we do
You must be 18 or over to gamble. The casinos we write about hold overseas licences — Curaçao is the most common — rather than a UK Gambling Commission licence, and accepting British customers is not the same thing as being authorised by the Commission to serve the Great Britain market. That distinction matters practically: UKGC consumer protections, including the GamStop self-exclusion scheme, do not apply to operators licensed elsewhere, and dispute routes depend on whatever ADR body the overseas regulator recognises. Ownership is often opaque, so check the terms page for the licensed entity and jurisdiction.
We are an independent publisher. We do not operate a casino, hold customer funds, process payments or act as an ombudsman. Nothing we publish is legal or financial advice, and gambling is never a way to make money or fix a shortfall.
If the message is about gambling harm
Please do not wait for a reply from us. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, with live chat on its website. GamStop provides free self-exclusion covering operators licensed in Great Britain, with exclusion periods of six months, one year or five years, and blocking software installed on your devices can cover sites GamStop does not reach. Most casinos also offer deposit and loss limits and account self-exclusion directly — those can usually be set in the account settings within minutes.
Corrections and how we assess what we publish
Everything on this site comes from reviewing publicly available operator terms, licensing information and payment pages. We do not deposit, play or withdraw, so nothing here is presented as a tested result — advertised withdrawal speeds are the casino's claim, and our ratings are editorial judgements, not customer review scores. Findings are dated so you can see how fresh they are; this page was last fact-checked on 23 September 2026 by Kieran O'Donnell.
If you find something wrong, tell us what it is and where you saw the correct version. We will re-check it, amend the page and note the change. Reader corrections are the fastest way we catch terms that have shifted since we last looked, and they are genuinely welcome.